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Quick Overview

This short video is a customer testimonial presented by Google Cloud Tech featuring Faruk Capan, Chief Innovation Officer at EVERSANA. In the video, Capan describes the company's workforce enablement challenges when introducing artificial intelligence tools to staff and explains the impact of using Google Skills.

Key Points

  • 1.EVERSANA set out an initiative to train all of its employees to use artificial intelligence tools.
  • 2.Initial internal adoption was low, with AI usage hovering between 3 percent and 5 percent during the first few weeks.
  • 3.Partnering with Google enabled EVERSANA to implement structured learning and instructor-led training.
  • 4.Following the Google Skills training program, employee AI adoption increased from 3 percent to 70 percent.

Summary

Faruk Capan, Chief Innovation Officer at EVERSANA, outlines the organization's goal of training its entire workforce on artificial intelligence. The objective was to bring all employees up to a common baseline by educating them, training them, and encouraging direct engagement with AI tools.

Despite the initial push, early results showed minimal engagement. During the first few weeks, AI tool usage across the company stalled between 3 percent and 5 percent, prompting leadership to rethink their approach to workplace enablement.

EVERSANA addressed this challenge by collaborating with Google to introduce Google Skills for Organizations. The company instituted a structured learning program centered on instructor-led training to guide employees through practical AI tool usage.

This structured educational intervention enabled employee participation across the company. Following the implementation of the Google training curriculum, EVERSANA's internal AI adoption increased from 3 percent to 70 percent.

Initial AI adoption challenges at EVERSANA

EVERSANA established a company-wide initiative to educate and train all employees on adopting AI tools. Despite efforts to get staff to actively use the technology, initial AI usage remained low, reaching only 3 to 5 percent during the first few weeks.

Implementing Google Skills structured training

To address the low engagement rates, EVERSANA partnered with Google to deliver structured learning programs. The organization rolled out instructor-led training sessions designed to guide employees through the available tools.

Significant growth in workplace AI usage

The structured curriculum provided through Google Skills helped employees overcome adoption barriers. Following the training program, EVERSANA saw employee AI tool usage rise from 3 percent to 70 percent.

The Bottom Line

This case study establishes that structured, instructor-led training can overcome low initial adoption rates when rolling out AI tools across a large organization. It shows how EVERSANA transformed a 3 percent adoption rate into 70 percent usage through its collaboration with Google Skills. The video leaves open the ongoing maintenance strategies and specific technical curricula used across different departments.

FAQ

What is Google Skills for Organizations and how did EVERSANA implement it?

Google Skills for Organizations is a workplace training initiative that EVERSANA used to provide structured learning and instructor-led sessions to teach its employees how to use AI tools.

What was the initial AI tool adoption rate among EVERSANA employees?

During the first few weeks of attempting to train employees internally, EVERSANA experienced an AI usage rate of only 3 to 5 percent.

How did EVERSANA increase employee AI adoption from 3 percent to 70 percent?

EVERSANA achieved this increase by partnering with Google to deploy structured, instructor-led training that guided employees through using AI tools.

Worth watching for

Enterprise leaders, learning and development professionals, and digital transformation managers seeking strategies to increase employee adoption of AI tools.

  • google-cloud
  • google-skills
  • ai-adoption
  • eversana
  • workforce-training
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