AI Email Triage: Routing, Drafting, and Escalation

Quick Summary

Email triage can classify, route, and draft responses, but escalation rules and human approval should govern sensitive or uncertain messages. The system should support staff, not impersonate judgment it does not have.

What you will learn

·Design an email taxonomy with confidence and escalation rules
·Create source-grounded draft responses for human approval
·Measure routing quality, correction rates, and response delays