Rollout, Adoption, and Maintenance

Quick Summary

An internal tool creates value only when people adopt it, support exists, and its data and dependencies remain healthy. Rollout is a managed change process, not the final step after building.

What you will learn

·Plan a phased rollout with champions, training, support, and fallback
·Measure adoption together with task quality and business outcomes
·Assign ongoing ownership for access, data, changes, incidents, and retirement