How Mach 1 uses Zapier MCP to run AI operations across 25 different companies
Most AI agents can complete a task inside a single tool. Running them reliably across an entire business is a different problem. Chris Olson is co-founder and CEO of Mach 1, an AI operations platform that helps mid-market companies deploy agents across go-to-market, customer success, sales, support, and finance operations.
Key Takeaways
- Mach 1's Tower platform runs AI agents across 25 companies.
Each customer connects their own tools through Zapier MCP instead of Mach 1 building a bespoke integration per customer.
- One operating system, 25 different technology stacks A support escalation might begin in Gmail, require information from a CRM, trigger an internal approval, and end with updates across several other systems.
Building every connection directly would force Mach 1 to become an integrations company.
- Mach 1 uses the same architecture internally.
Its agents accessed Gmail through Zapier MCP on 87 of the last 90 days, generating 9,552 tasks.
- You don't want a critical business process tied to one person's device or one model."
Tower runs agents continuously as managed business infrastructure.
- Without Zapier, many of those changes would require engineering support.
Stats & Key Facts
- #He developed the approach after applying AI-driven operations at a sports technology company, helping move the business from a $9 million annual cash burn to $5 million in fre Mach 1's Tower platform runs AI agents across 25 companies.
- #He developed the approach after applying AI-driven operations at a sports technology company, helping move the business from a $9 million annual cash burn to $5 million in free cash flow within a year.
- #Tower now supports operations for 25 companies.
Running them reliably across an entire business is a different problem. Chris Olson is co-founder and CEO of Mach 1, an AI operations platform that helps mid-market companies deploy agents across go-to-market, customer success, sales, support, and finance operations. He developed the approach after applying AI-driven operations at a sports technology company, helping move the business from a $9 million annual cash burn to $5 million in free cash flow within a year.
Mach 1's platform, Tower, acts as the operational control layer for its agents. It determines which systems and tools an agent should use, applies customer-specific permissions and business rules, maintains context across a process, and records each decision and action so operators can understand what happened and why. Tower now supports operations for 25 companies.
Each company has a different technology stack, different internal processes, and different rules for how work should be completed. One operating system, 25 different technology stacks A support escalation might begin in Gmail, require information from a CRM, trigger an internal approval, and end with updates across several other systems. Building every connection directly would force Mach 1 to become an integrations company.
For more details please read the original article at Zapier AI Blog.
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