Learning to lead in a hybrid human-AI enterprise

Adoption of AI agents is projected to climb by as much as 300% over the next two years, and that surge is forcing company leaders to manage a workforce where software agents and people work side by side. Unlike older automation that waits for human input, AI agents act on their own, coordinating multi-step tasks and moving across different tools and systems. In early use across customer service, HR, and sales, agents have delivered productivity gains of 30 to 50%, while three-quarters of current roles are expected to need redesign or reskilling by 2030.