Salesforce acquires AI customer service platform Fin for $3.6 billion
Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks. acquires AI customer service platform Fin for $3. 6 billion Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.
Key Takeaways
- Formerly known as Intercom , Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more.
"Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities," said Salesforce CEO Marc Benioff in a statement.
- "Together, we'll help companies of every size seize this opportunity - accelerating time to value with trusted agents that deliver measurable outcomes at scale.
" The transaction is expected to close in the last quarter of Salesforce's 2027 fiscal year, which is actually slated for the first few months of 2027 because of how the company reports its financials.
- Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator," wrote Fin co-founder and CEO Eoghan McCabe in an X post.
- And yet little will practically change.
I'll still be CEO, Des will still be running R&D, we'll both still be committed to continuing to lead this category.
- Through candid fireside chats and high-impact networking, you'll walk away with valuable insights and new connections.
Stats & Key Facts
- #acquires AI customer service platform Fin for $3.
- #6 billion Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.
Formerly known as Intercom , Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more. Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks. "Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities," said Salesforce CEO Marc Benioff in a statement.
"Together, we'll help companies of every size seize this opportunity - accelerating time to value with trusted agents that deliver measurable outcomes at scale. " The transaction is expected to close in the last quarter of Salesforce's 2027 fiscal year, which is actually slated for the first few months of 2027 because of how the company reports its financials. "To our customers: Over the past few years we've been shipping intensely.
I'll still be CEO, Des will still be running R&D, we'll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us. " Topics Agentforce , AI , AI agents , Enterprise , Fin , In Brief , Mergers and Acquisitions , Salesforce June 18 Los Angeles Get an inside look at what it takes to scale and succeed from leaders at Mach Industries, Founders Fund, and Shinkei Systems.
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