Salesforce launches Help Agent to simplify AI customer service deployment
is launching a new prepackaged artificial intelligence agent for customer service, enabling organizations to quickly build and deploy AI agents. Today Salesforce announced Help Agent, a prebuilt service agent set atop the Agentforce platform. It can be connected to company knowledge, actions and communication channels in minutes - including web, text and voice.
Key Takeaways
- SiliconANGLE UPDATED 09:00 EDT / JUNE 25 2026 AI Salesforce launches Help Agent to simplify AI customer service deployment by Kyt Dotson Salesforce Inc.
The company also rolled out a new pay-per-resolution pricing that will allow companies to pay only when the agent resolves an issue autonomously from start to finish.
- The new prepackaged agent allows employees to create agents quickly using a low-code builder that can support service-oriented customer- and employee-facing operations.
The interface is simplified so that non-experts can easily create an agent by providing it with the knowledge it needs to help, using drag-and-drop or a web URL for crawling.
- Additional actions such as order management, appointment scheduling and account management can be easily hooked in using existing setup options in Agentforce Builder or the coding agent customization experience.
- Now, when customers describe what they need, the portal adapts by delivering personalized responses and dynamic AI-generated cards that enable users to complete tasks within the conversation flow.
The experience uses real-time data and can trigger proactive, agent-based actions to address customer needs before they become problems.
- "It's a flat price of $2 when a resolution is achieved," said Prasad Raje, senior vice president of product for Agentforce Service.
Stats & Key Facts
- #SiliconANGLE UPDATED 09:00 EDT / JUNE 25 2026 AI Salesforce launches Help Agent to simplify AI customer service deployment by Kyt Dotson Salesforce Inc.
- #Agentforce Help Agent and the Customer Service Portal will be generally available in July 2026.
SiliconANGLE UPDATED 09:00 EDT / JUNE 25 2026 AI Salesforce launches Help Agent to simplify AI customer service deployment by Kyt Dotson Salesforce Inc. is launching a new prepackaged artificial intelligence agent for customer service, enabling organizations to quickly build and deploy AI agents. Today Salesforce announced Help Agent, a prebuilt service agent set atop the Agentforce platform.
It can be connected to company knowledge, actions and communication channels in minutes - including web, text and voice. The company also rolled out a new pay-per-resolution pricing that will allow companies to pay only when the agent resolves an issue autonomously from start to finish. Agentforce is the company's flagship platform for building, customizing and deploying generative AI agents to augment and automate enterprise work.
With it, users can use no-code and low-code development tools to quickly spin up, command, test and monitor agents across numerous industries, including sales, service, marketing and commerce. "What became pretty clear for us is kind of that, there's a strong demand from our customers to have a more opinionated service-specific solution, which is prepackaged and delivered," Kishan Chetan, executive vice president and general manager of Agentforce Service, told SiliconANGLE in an interview. The new prepackaged agent allows employees to create agents quickly using a low-code builder that can support service-oriented customer- and employee-facing operations.
For more details please read the original article at SiliconANGLE AI.
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