TurnUp raises €2 million to help healthcare providers reduce no-shows

Overview

TurnUp, a health technology startup based in Ghent, Belgium, has raised 2 million euros in a seed funding round led by Newion, with participation from RDY Ventures. The company sells an AI platform that predicts which patients are likely to miss appointments and automates confirmations, rescheduling, and waiting list management for dental and medical practices. TurnUp already serves more than 250 practices across Belgium, the Netherlands, and the UK, and says its software has prevented over 500,000 no-shows.

Key Takeaways

TurnUp raised 2 million euros in a seed round led by Dutch investor Newion, with RDY Ventures also taking part.
The platform connects to a practice's existing management software, predicts likely no-shows, and automatically handles confirmations, cancellations, rescheduling, and waiting lists.
A multilingual AI receptionist named Elissa contacts patients outside office hours to fill open appointment slots.
TurnUp serves more than 250 practices and 2,500 dentists across Belgium, the Netherlands, and the UK.
The company will use the money to grow commercial operations, strengthen its technical team, and speed up UK expansion through a pilot with 400 healthcare practices.
TurnUp says it has already prevented more than 500,000 no-shows and saved practice staff tens of thousands of administrative hours.

Stats & Key Facts

#2 million euros raised in the seed funding round
#More than 250 practices served across three countries
#More than 2,500 dentists covered by the platform
#More than 500,000 no-shows prevented to date
#400 healthcare practices included in the UK pilot program
#Founded in 2022, with a CEO who joined in 2024

Seed Round Led by Newion With RDY Ventures Backing

The 2 million euro raise gives TurnUp capital to expand beyond its home market.

›Dutch venture firm Newion led the round.
›RDY Ventures took part as a participating investor.
›The capital targets commercial growth, a larger technical team, and faster UK rollout.

TurnUp closed a 2 million euro seed round to fund the next stage of its growth across Europe. Newion, a Netherlands-based venture investor, led the deal, with RDY Ventures joining as a participating backer.

The company plans to spend the money on three fronts: expanding its commercial operations, strengthening the engineering and product team, and accelerating its push into the United Kingdom.

How TurnUp Predicts and Prevents Missed Appointments

The core product is software that plugs into the systems practices already use.

›Integrates with existing practice management systems.
›Analyzes patient data, scheduling patterns, and outside factors to flag likely no-shows.
›Automates confirmations, cancellations, rescheduling, and waiting list management.

TurnUp's platform connects to the appointment software a clinic already runs, so staff do not need to switch tools. It studies patient history, booking patterns, and other signals to estimate which appointments are at risk of being missed.

Once a slot looks likely to go empty, the system steps in automatically. It sends confirmations, processes cancellations, offers rescheduling, and works through waiting lists to fill chairs that would otherwise sit idle.

Elissa, the Multilingual AI Receptionist Working After Hours

A named AI agent handles patient outreach when the front desk is closed.

›Elissa speaks multiple languages.
›Operates outside regular office hours.
›Contacts patients to fill open slots and cut manual reception work.

At the center of the platform is an AI receptionist called Elissa. The agent reaches out to patients in several languages and keeps working when the practice is closed, calling and messaging to confirm or rebook appointments.

By handling routine outreach automatically, Elissa reduces the manual phone calls, reminders, and waiting list juggling that reception teams traditionally manage by hand.

Reach Across Belgium, the Netherlands, and the UK

TurnUp has built a customer base before this raise.

›More than 250 practices use the platform.
›Coverage spans Belgium, the Netherlands, and the United Kingdom.
›More than 2,500 dentists are covered.
›More than 500,000 no-shows prevented and tens of thousands of staff hours saved.

UK Pilot With 400 Practices Anchors Expansion Plans

Britain is the next major growth target.

A large share of the new funding is aimed at the United Kingdom, where TurnUp is running a pilot with a group of 400 healthcare practices. Success there would give the company a foothold in one of Europe's biggest healthcare markets.

Leadership has signaled ambitions beyond Europe as well. Chief executive Koen Lepez framed the goal as solving the no-show problem for every care practice in Europe and then moving into the United States.

Founders, Leadership, and the No-Show Problem They Target

The team and the market gap behind the business.

›Founded in 2022 by Nicolas De Bruyne and Jona Decubber.
›Koen Lepez joined as CEO in 2024 after first investing in the company.
›No-shows are estimated to cost the healthcare sector hundreds of billions of euros each year.

TurnUp was started in 2022 by Nicolas De Bruyne and Jona Decubber. Koen Lepez became chief executive in 2024 after first backing the company as an investor.

The business targets a costly gap: missed appointments waste clinical time and revenue. Industry estimates put the global cost of no-shows in the hundreds of billions of euros a year, which is the loss TurnUp aims to reduce by keeping appointment slots filled.

Frequently Asked Questions

What does TurnUp do?

TurnUp sells an AI platform for dental and medical practices that predicts which patients are likely to miss appointments and automatically handles confirmations, rescheduling, cancellations, and waiting lists. It connects to the practice management software a clinic already uses.

How much did TurnUp raise and who invested?

TurnUp raised 2 million euros in a seed round led by Newion, a Dutch venture firm, with RDY Ventures also participating.

What is Elissa?

Elissa is TurnUp's AI receptionist. The agent works in multiple languages and operates outside office hours to contact patients and fill open appointment slots.

Where does TurnUp operate?

TurnUp serves more than 250 practices and over 2,500 dentists across Belgium, the Netherlands, and the United Kingdom. It is based in Ghent, Belgium.

What will TurnUp do with the funding?

The company plans to expand its commercial operations, strengthen its technical team, and speed up growth in the United Kingdom, where it is running a pilot with 400 healthcare practices.

TurnUp's 2 million euro seed round gives the Ghent startup the means to grow its no-show prediction software beyond Belgium and the Netherlands into the UK and, eventually, the United States. Its early traction across 250 practices points to demand for AI tools that keep appointment chairs filled.