AIR, ARR and AI: Inside RingCentral's transformation into an AI-first engagement platform
RingCentral's latest quarter shows the company shifting from a unified-communications provider into an AI-first customer engagement platform, with RingCentral AIR at the front door of conversations. Q1 2026 revenue rose about 5% to $644 million, and annual recurring revenue from customers using at least one paid AI product passed 10% of total ARR, doubling year over year. The company expanded RingCentral AIR, its AI receptionist, with new SMS, call queue and ecosystem integrations.